Shipping
We aim to process and ship all orders placed before 1:30pm GMT the same day. Any orders placed after this time will be dispatched the next working day but charged at the same shipping rate.
Orders to the UK, US and Rest of World will be sent via Fedex. Orders within Europe will be sent via DHL.
| Destination | Service | Shipping cost | Free on orders over | Delivery time |
|---|---|---|---|---|
| UK, including Northern Ireland | Standard | £15.00 | £300 | 1 to 4 Working days |
| UK, including Northern Ireland | Express | £30.00 | £900 | 1 to 2 Working days |
| USA | Express | $35.00 | $450 | 1 to 3 Working days |
| Austria, Belgium, Channel Islands, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Italy | Express | £20.00 | £350 | 1 to 3 Working days |
| Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Finland, Greece, Iceland, Latvia, Norway, Portugal, Romania, Serbia | Express | £20.00 | £350 | 1 to 3 Working days |
| Rest of World | Standard | £25.00 | £300 | 3 to 5 Working days |
| Rest of World | Express | £40.00 | £900 | 1 to 4 Working days |
Delivery times are estimates and begin from the date of dispatch. We endeavour to ship your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Please allow for delays during sale periods and holidays.
When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.
We ship from our warehouse in Italy. For any delivery destinations except for US, UK and EU you will be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of delivery of your order.
If you have any queries regarding your order or shipping, please contact us at service@walesbonner.com and we endeavour to get back to you within 24 hours. Our operating hours are Monday to Friday, 10am to 6pm GMT.
Returns
For all returns and exchanges, please visit https://walesbonner.com/a/service
You may return items sold by walesbonner.com within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached.
We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify as soon as possible. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for return of the faulty item.
Once your return is received, it will undergo a quality review. Please allow up to 7 days for this to be completed. Once items have passed inspection, the refund will be processed and a credit automatically applied to your original method of payment within 7-10 working days, however, this is also subject to your banks processing time.
You are responsible for shipping costs associated with returning any item, if you opt to send via your own courier, the return is your responsibility until it is received by our warehouse. Customs and duties costs, as well as cost of original shipment will not be refunded.
Final Sale Policy
Items marked as “Final Sale” cannot be returned or exchanged unless they are faulty or not as described. This policy applies to all products listed as Final Sale at the time of purchase.
This policy does not affect your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Under these laws, you are entitled to a refund, repair, or replacement if an item is faulty (for example defective, damaged, or stops working within a reasonable period), is not as described (for example incorrect size, colour, or product details differ from the description), is unfit for purpose (for example advertised as waterproof but is not).
If you receive a faulty or incorrect item as part of a Final Sale order, please contact our customer support at service@walesbonner.com within 2 days of receiving your order. To process your claim, we may require a description of the issue, clear photographs of the product showing the fault or discrepancy and your order number.
Under Final Sale Policy returns or refunds will not be accepted in the following cases:
Change of mind.
Incorrect size selection (unless the item was misdescribed).
Buyer’s remorse.
Minor variations in colour due to screen resolution.
For any questions about our Final Sale policy, please contact us at service@walesbonner.com.
adidas Originals by Wales Bonner
Shipping rates are calculated at checkout and may vary for purchases including adidas Originals by Wales Bonner product.
Due to high volumes of orders on launch, please allow a few working days before expecting shipment.
adidas Originals by Wales Bonner customers are responsible for covering the total cost of return shipments. For all other returns a flat rate fee based on the shipping country will be deducted from the refund amount.
For products that have sold out, please sign up for notifications on the relevant product page and you will be notified in the event that stock is replenished.