Shipping
Orders placed before 1:30pm GMT will be processed and shipped the same day. Any orders placed after this time will be dispatched the next working day but charged at the same shipping rate.
| Country | Shipping cost | Delivery time |
|---|---|---|
| Italy | £15.00 | 1 to 3 Working days |
| UK | £22.00 | 1 to 3 Working days |
| Austria, Belgium, Czech Republic, Channel Islands, Denmark, France, Germany, Hungary, Ireland, Luxembourg, Netherlands, Northern Ireland, Poland | £20.00 | 1 to 3 Working days |
| Lithuania, Slovakia, Slovenia, Spain, Sweden | £20.00 | 1 to 3 Working days |
| Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Greece, Iceland, Latvia, Norway, Romania, Serbia, Finland, Portugal | £20.00 | 1 to 3 Working days |
| USA | $30.00 | 2 to 5 Working days |
| Switzerland | £30.00 | 2 to 5 Working days |
| China, Hong Kong, Japan, Philipines, UAE, Australia, Taiwan, Jamaica | £35.00 | 2 to 5 Working days |
Delivery times are estimates and begin from the date of dispatch. We endeavor to ship your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Please allow for delays during sale periods and holidays.
When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.
We ship from our warehouse in Italy. For any delivery destinations except for US, UK and EU you will be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of delivery of your order.
If you have any queries regarding your order or shipping, please contact us at service@walesbonner.com and we endeavour to get back to you within 24 hours. Our operating hours are Monday to Friday, 10am to 6pm GMT.
Returns
For all returns and exchanges, please visit https://walesbonner.com/a/service
You may return items sold by walesbonner.com within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached.
We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify as soon as possible. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for return of the faulty item.
Once your return is received, it will undergo a quality review. Please allow up to 7 days for this to be completed. Once items have passed inspection, the refund will be processed and a credit automatically applied to your original method of payment within 7-10 working days, however, this is also subject to your banks processing time.
You are responsible for shipping costs associated with returning any item. Customs and duties costs, as well as cost of original shipment will not be refunded.
Refunds are only permitted for full price items, sale or promotional items cannot be refunded.
adidas Originals by Wales Bonner
Shipping rates are calculated at checkout and may vary for purchases including adidas Originals by Wales Bonner product.
Due to high volumes of orders on launch, please allow a few working days before expecting shipment.
adidas Originals by Wales Bonner customers are responsible for covering the total cost of return shipments. For all other returns a flat rate fee based on the shipping country will be deducted from the refund amount.
For products that have sold out, please sign up for notifications on the relevant product page and you will be notified in the event that stock is replenished.
Howard Publication
This offer is valid only for the first 50 qualifying purchases made on walesbonner.com. A qualifying purchase refers to any item purchased directly through the website during the promotional period.
Offer Details
Eligible customers will receive one complimentary publication per purchase, while supplies last. The complimentary publication cannot be exchanged, refunded, or transferred.
Availability
This offer is available on a first-come, first-served basis and will automatically end once the 50 gifts have been claimed.Availability of the publication at physical locations (Howard University, Schomburg Center, For Keeps Books, Stuart Hall Library, Reference Point) is subject to the respective distributor’s terms.
Shipping and Delivery
The complimentary publication will be included with your order and shipped to the same address provided during checkout. No separate shipping or delivery requests will be entertained for the complimentary item.
Exclusions
This offer is not valid for purchases made through third-party retailers or physical store. Cancellations of the purchase void the eligibility for the complimentary publication.
Modifications and Termination
Wales Bonner reserves the right to modify or terminate this offer at any time without prior notice.